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Your account information stays with us — we do not sell or share it with unaffiliated parties for marketing purposes. This policy explains what data we collect when you use xwin96, how it is stored, and the steps available to you if you want to review, correct or remove it.
When you create an account with xwin96, we collect the information you provide directly: your name, contact details, and the payment method you choose — whether that is Touch 'n Go eWallet, FPX, or Boost. We also collect usage data generated as you navigate the platform, such as session timestamps, device type, and the pages you visit. This data helps us maintain your account, process transactions through the payment rails you select, and deliver support when you raise a question. We keep this data for as long as your account is active, or as long as required under applicable laws in the regions where we operate. If you close your account, we will retain only what is necessary for legal and financial record-keeping obligations. Data collected through FPX transactions is subject to the protocols of the payment network and your bank. Touch 'n Go eWallet and Boost transactions similarly pass through those providers' own systems, each with their own privacy terms. We recommend reviewing those terms alongside ours. Availability and data handling obligations may vary depending on local law and the eligible region from which you access xwin96.
Transactions processed via Touch 'n Go eWallet pass through that provider's systems. We receive confirmation of the transaction amount and status — not your eWallet credentials.
FPX transfers are handled by your bank and the FPX network. xwin96 receives payment confirmation data only; your banking login details are never visible to us.
Boost wallet transactions follow Boost's own data protocols. We hold the transaction record on our side; the wallet authentication step happens entirely within Boost's platform.
This privacy policy applies to data collected directly through xwin96 — account registration, wallet activity, and support interactions. It does not extend to third-party services you access from our platform, and availability depends on local law and eligible regions.
Data collected at login, account creation and session activity falls fully within this policy. This includes device identifiers and session logs tied to your account.
Payment records for Touch 'n Go eWallet, FPX and Boost deposits are covered here. The payment provider's own terms govern what they hold on their side.
Browsing data generated as you move through the lobby or game pages is covered by this policy. It is used for platform performance and account continuity only.
Links or services operated by parties outside xwin96 are not governed by this policy. Those services have their own terms, which we encourage you to read separately.
You have a set of concrete actions available regarding your data. To review what we hold, log in to your account and open the account settings section — your profile information, linked payment methods and transaction history are visible there. If any detail is inaccurate, you can update most fields directly in the account settings page; for changes that require identity verification, contact our support team and they will walk you through the steps shown in the verification process. If you want to raise a question about how your data is used, or request that certain records be removed, the support contact paths in the next section are the right place to start. We aim to acknowledge data-related requests within a reasonable timeframe and will confirm by the same channel you used to contact us. Note that some records — particularly those tied to financial transactions processed through FPX, Touch 'n Go eWallet or Boost — may be subject to mandatory retention periods under applicable regulations, which can affect whether immediate removal is possible.
Log in and go to account settings. Your profile details, linked payment methods and transaction history are displayed there without needing to contact support.
Most profile fields can be edited directly in account settings. Fields that require identity verification will prompt you through the steps shown on that page.
Use the support channels listed on this page to submit a question about how your data is used or stored. We respond through the same channel you contacted us on.
Submit a removal request via support. Where records are subject to legal retention obligations — such as financial transaction logs — we will explain what can and cannot be removed at that point.
If you have a question about this policy, want to review what data we hold, or need to submit a correction or removal request, the paths below connect you to the right team. Use the channel that suits how you want to communicate.
Open the chat widget from any page once you are logged in. Describe your data question and the support team will direct it to the right person.
Send your query to the support address shown in your account settings. Include your registered account name so we can locate your records quickly.
The Help Centre, accessible after login, has written answers to the most common data and privacy questions. Check there first for faster resolution.
xwin96 applies standard security practices to the data held in your account. Sessions are protected in transit, and access to account records is restricted to the teams with a direct operational need. Here is a breakdown of the four main areas of our data handling.
We use cookies to keep you logged in across pages and to remember your device when you return. You can manage cookie preferences through your browser settings. Turning off certain cookies may affect how the account page loads on your device.
Access to your account is protected by the login credentials you set. If you believe your account has been accessed without your knowledge, change your password immediately in account settings and contact support through live chat.
We hold account data for as long as your account is active. Transaction records tied to Touch 'n Go eWallet, FPX and Boost may be kept longer where financial regulations require it. The retention period for each record type is explained if you submit a data question to support.
When this policy changes, we will update the version date shown at the top of this page. For significant changes, we will notify you through the contact method on your account. Continued use of your account after a policy update means you have seen the revised terms.
Short answers to the questions we get asked most often about data, account privacy and your rights on xwin96.
We collect your name, contact details and the information you enter during registration. Once your account is active, we also collect session and device data generated as you use the platform. Payment data processed through Touch 'n Go eWallet, FPX or Boost is handled by those providers; we receive transaction confirmation only.
Yes. Log in and open account settings — your profile, linked payment methods and transaction history are visible there. If you need a broader record of what we hold, submit a request through live chat or the email address shown in your account settings and we will respond with the details.
We do not sell your data or share it with unaffiliated parties for their own marketing. Data passes to payment providers like Touch 'n Go eWallet, FPX and Boost only to the extent needed to process a transaction. We may also share data where required by law or regulation in applicable regions.
Most profile details can be edited directly in account settings after login. For fields that require identity verification before a change is accepted, the page will show you the steps to follow. If you run into a problem, contact support through live chat and they will guide you through the verification process.
Submit a removal request to our support team via live chat or the support email in your account settings. We will review what can be removed. Some records — particularly financial transaction logs for FPX, Touch 'n Go eWallet and Boost — may be subject to retention obligations under applicable law, which we will explain at the time.
When you close your account, we stop using your data for platform purposes. We retain only what is required by financial or legal obligations in the regions where xwin96 operates. Once that retention period ends, the remaining records are deleted. You can ask support for the specific retention timeline for your account.